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A Letter To Our Customers From Our General Manager Regarding COVID-19

March 18, 2020
A Letter To Our Customers From Our General Manager Regarding COVID-19

To all of our hard-working, determined and resilient customers:

It is no secret that all of us in the hospitality industry are up against some challenging times ahead. I felt it was important to let you know that as we operate in this uncertain environment and with more obstacles to conquer ahead, there is one thing you can count on - the Intercity Packers team will strive to provide your business with the prompt customer service, excellent product quality and embody the Yes, We Do! attitude that you have come to expect.

Many of you have recently had to make some very difficult decisions, especially in the past 72 hours. No words can describe the pressure you must be feeling. Whether you have decided to halt or pivot your team in a new direction, Intercity Packers will be waiting by the phone, ready for your call. We will always be here for you.

No matter your size or the type of customer you serve, the impact on your business is profound amid this unprecedented economic and social disruption. Our business is no different. If we can weather this storm together, then we will emerge stronger than ever. Our crisis management team is working tirelessly to ensure our business, and yours, remain strong.

At our head office, the past few weeks have been full of many critical discussions internally and externally, and the resilient spirit of our employees has been incredible. If you have communicated with a member of our team recently, whether it be your account manager, the order desk or delivery driver, then you know they are striving to uphold the Yes, We Do! attitude, albeit in accordance with our pandemic preparedness plan.

We appreciate your understanding and patience as we manage through these unprecedented and fast-changing conditions. At all times, our people and our customers are at the heart of every decision.

Thank you for the opportunity to serve you and for everything you and your team has done to keep our communities fed and safe.

Danny Ransom, General Manager
Intercity Packers Ltd.

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